Lettings
Our residential lettings are handled by The Letting Line, a specialist company established in 1997 to bring a fresh
approach to the letting market.
The Letting Line strive to provide simply the best, most attentive and pro-active service around. They aim to keep
things simple, taking time to explain procedures in full, without baffling you with technical jargon.
Customer Service is as important to them as it is to you. You will always find their staff helpful, polite and
always willing to assist. Communication is an essential factor of their service, keeping you abreast of the
situation and giving you regular updates and appraisals.
They offer three levels of service, which all emanate from the ‘Letting Only’ service. Although the most
‘basic’ service, it is extremely popular. This comprehensive package features an inclusive Rent Guarantee
Policy and proves to be excellent value for money. This service includes marketing and showing the property,
setting up a friendly pre-contract meeting between Landlord & Tenant to meet each other before the start of
the tenancy, thorough tenant referencing, drawing up the tenancy agreements, collecting the initial advance
rent & deposit, moving the tenant in and checking off the inventory. Also part of the service is setting
up a standing order from the tenant’s account to the Landlord’s account as well as setting up new accounts
with the service providers (gas, electrity, water & council tax) in addition to getting the closing bills
sent to the Landlord.
Secondly, they offer a Rent Collection service in addition to the Letting Only service. Instead of the
rent being paid to the landlord directly, it is sent to their dedicated Clients Account. As soon as it
has cleared, they send an electronic payment to the Landlord’s chosen account. If there are any problems
with any rental payments, then they will do the chasing. If in the unlikely event they have to use the
Rent Guarantee Policy, they will process the whole claim and liaise between with the insurance company’s
lawyers and the Landlord.
Finally, they offer a comprehensive Management Service. Included within this is the Rent Collection
service (detailed above), and additionally they carry out inspections every twelve weeks. This allows
them to ‘nip in the bud’ any little issues that may arise, before turning into major problems later.
Once an inspection is carried out, the Landlord receives a report in the post, detailing their findings.
Their Management Service also makes them the main contact if there are any problems at the property.
Landlords take advantage of their discounted rates from their approved contractors, and they never
carry out repairs without the Landlord’s prior consent, except in the case of emergencies where the
Landlord is not contactable. This service is designed for people who are not in a position to manage
the property for themselves (i.e. if they’re living abroad or a long way away) or simply if they want
relax and not worry about their investment and would rather pay a professional to look after it for them.
If you would like further information or would like to arrange a free of charge property appraisal,
please feel free to contact us.